Refund Policy

Who You're Buying From

Moment Savor Software LLC is the intended software provider for MomentSavor. All paid MomentSavor orders are sold by Paddle.com Market Limited ("Paddle"), our authorized reseller and Merchant of Record. Paddle controls transaction processing and refund decisions for your order, subject to the Paddle Buyer Terms and the Paddle Refund Policy. Current Paddle terms, together with mandatory law, control your transaction's eligibility for a refund — not the summary on this page.

General Refund Eligibility

Paid orders are generally non-refundable. Refunds are issued only where required by mandatory law, where the service has a qualifying defect or nonconformity, or where Paddle grants a refund at its discretion. If you are located in the EU, EEA, UK, or another jurisdiction with non-waivable consumer protections, this policy does not limit or override those statutory rights.

Duplicate or Fraudulent Charges

If you believe you were charged twice for the same order, or that a charge on your payment method was not authorized by you, contact Paddle buyer support right away using the link below. MomentSavor cannot itself issue, guarantee, or override a refund decision for these charges — Paddle investigates and decides refund eligibility as the Merchant of Record.

Cancellation and Non-Renewal

Cancelling a subscription stops future renewal but takes effect at the end of your current billing period; you keep access to paid features through the end of that period. Cancelling does not, on its own, entitle you to a refund for the current or any prior billing period.

Effect of a Refund on Access

A Paddle-confirmed refund ends or adjusts the paid entitlement tied to that order. MomentSavor then adjusts your account's paid features accordingly, and your archive may become read-only depending on your account's remaining trial, complimentary access, or other entitlement. Approved refunds are returned to your original payment method where possible; Paddle determines the timing and method of return.

How to Request a Refund

To request a refund or ask about an eligible charge, use the receipt link or manage-subscription link in your order confirmation email, or visit paddle.net to contact Paddle buyer support directly. Paddle reviews and decides refund requests under its Paddle Refund Policy.

Related Policies

This Refund Policy supplements our Terms of Service and Privacy Policy. Paddle's own policies — the Paddle Buyer Terms, Paddle Refund Policy, and Paddle Privacy Policy — govern the checkout, payment, and refund process itself.

Contact

Questions about this Refund Policy that aren't about an individual transaction can be sent to mgreten@gmail.com. For refund requests on a specific order, contact Paddle buyer support as described above.